Privacy Policy

1. Scope

This Privacy Policy applies to all visitors, customers, and users of Scientia Academy Store. It covers data collected through the website, checkout flows, account creation, and support interactions.

2. Personal Data We Collect

Depending on your interaction, we may collect:

• Identity data: name, billing/shipping details, customer profile data.
• Contact data: email address and phone number.
• Transaction data: order ID, product details, payment status, invoices.
• Technical data: IP address, device/browser details, log and diagnostic data.
• Usage data: pages visited, search terms, and feature interaction data.

3. How We Collect Data

Data is collected directly from you when you place orders, register, contact support, or use the platform, and automatically through cookies, server logs, and analytics technologies.

4. Purpose of Processing

We use your information to fulfill orders, deliver digital assets, provide support, communicate transactional updates, prevent fraud, comply with legal obligations, and improve platform performance.

5. Payment and Financial Data

Payments are processed through Razorpay and other authorized providers. We do not store your full card or UPI credentials on our servers.

We may retain non-sensitive payment metadata such as transaction IDs, status, and timestamps for reconciliation, accounting, and dispute handling.

6. Data Sharing and Third Parties

We share data only with trusted services required for payments, shipping, analytics, and customer support, or where required by law.

We do not sell personal data. Data sharing is limited to operational necessity, contractual obligations, or lawful requests from authorities.

7. Data Retention

We retain personal data only as long as required for service delivery, compliance, audit, dispute resolution, and internal record-keeping. Retention periods may differ based on data category and legal requirements.

8. Cookies and Tracking

Cookies and similar technologies are used for session continuity, authentication, cart management, performance analysis, and basic personalization. You can control cookies via browser settings.

9. Security Measures

We use reasonable technical and organizational safeguards to protect data from unauthorized access, alteration, or disclosure. No internet transmission method is fully risk-free, and users should protect their credentials.

10. Your Rights

Subject to applicable law, you may request access, correction, deactivation, or deletion of your data. Certain data may be retained if required for legal compliance or transaction records.

11. Children's Privacy

We do not knowingly collect personal data from children without lawful basis or required parental/guardian consent where applicable.

12. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page with an updated effective date.

13. Contact

For privacy requests, email support@scientiaacademy.co.in.