Shipping and Delivery Policy

1. Scope

This policy explains how products are fulfilled after successful payment, including digital content delivery and physical shipment where applicable.

2. Digital Delivery

Digital items are delivered electronically through your account downloads section and/or registered email after successful payment.

Delivery is typically immediate, but may be delayed due to payment verification, email routing, system maintenance, or temporary service outages.

3. Physical Shipping

Physical products, when applicable, are shipped to the delivery address provided at checkout. Delivery timelines depend on destination and logistics availability.

Customers are responsible for providing complete and accurate address details. Re-shipping costs due to incorrect address details may be chargeable.

4. Shipping Charges

Shipping fees, if applicable, are shown at checkout before payment.

Any promotional free-shipping threshold or special rate is displayed on site and may be revised without prior notice.

5. Delivery Timelines

Estimated timelines shown on the website are indicative and should not be treated as guaranteed delivery commitments unless explicitly stated.

6. Delays and Exceptions

Unforeseen events (weather, strikes, regional restrictions) may impact delivery time. We will communicate material delays when possible.

7. Failed Delivery Attempts

If courier delivery fails due to customer unavailability or incomplete address data, the shipment may be reattempted, held, or returned based on partner policy.

8. Tracking and Support

Tracking information is provided when available. For fulfillment issues, contact support@scientiaacademy.co.in with your order ID.